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Why companies choose to upgrade from Magento Open Source to Adobe Commerce

Published by Femke Steeman

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In a world where digital commerce drives business growth, a basic platform often isn't enough. What once served as an extra sales channel is now the beating heart of many successful B2B and B2C organizations. Companies need a digital foundation that not only supports but accelerates their ambitions.

 

That’s why more and more businesses are choosing to upgrade from Magento Open Source to Adobe Commerce. But what does that upgrade really deliver? And how do you justify the investment with hard data? This article gives you clear answers.
 

More power in a digital economy

Adobe Commerce shares its core with Magento Open Source but adds enterprise-level features that significantly enhance scalability, personalization, and operational efficiency. The platform is designed for companies that want to grow digitally with full control over customer experience, infrastructure, and performance.

 

And the difference is tangible.

 

An independent study by IDC in 2022, based on in-depth interviews with eleven global B2B and B2C companies who made the switch, shows exactly how impactful the upgrade is. The findings? Striking.

Numbers that speak volumes

Want a quick overview of Adobe Commerce’s business impact? Here are some key figures from the IDC study:

 

  • $45,000 saved per 10,000 transactions
  • 516% average ROI over three years
  • 9 months to payback
  • 18% increase in customer satisfaction scores
  • 18% growth in average order value
  • 15% improvement in conversion rates
  • 70% reduction in risk
  • 6% boost in security team efficiency

 

These aren’t projections, they’re real results, reported by decision-makers and technical leads working with the platform day to day. The benefits span across customer experience, cost control, security, and internal efficiency.

Why companies move to Adobe Commerce

Most businesses upgrade because Magento Open Source no longer meets their needs as their digital operations become more complex.

 

The most cited challenges:

 

  • Too many third-party plug-ins due to limited native functionality
  • Insufficient out-of-the-box B2B features
  • No integrated analytics or reporting dashboards
  • Lack of infrastructure support during downtime
  • Limited control over performance and scalability

 

In other words, companies are looking for a future-proof solution that’s stable, reliable, feature-rich and flexible enough to match their unique customer needs.

The true business value of Adobe Commerce

1. Better customer experience, higher conversion

Companies report major improvements in how customers engage with their platform. Thanks to personalization options, better performance, and an optimized checkout process, they see measurable results:

 

  • 18% increase in customer satisfaction scores
  • 18% growth in average order value
  • 15% boost in conversion rates

 

These KPIs directly contribute to sustainable business growth.

2. Improved efficiency and lower IT costs

Adobe Commerce streamlines internal operations, leading to:

 

  • Less manual work due to automation
  • Faster workflows in order processing and reporting
  • More time for strategy and long-term improvements

 

While Adobe Commerce requires a license, the total cost of ownership over three years is on average 7% lower than Magento Open Source - thanks to fewer plug-ins, less custom development, and lower maintenance overhead.

3. Lower risk, greater peace of mind

Adobe Commerce significantly reduces operational risk. With more native functionality and fewer plug-ins, the platform offers:

 

  • Fewer bugs and conflicts
  • Reduced downtime
  • Stronger security architecture

 

Companies reported a 70% drop in risks and a 6% increase in security team efficiency, a meaningful improvement for any organization with sensitive data or mission-critical operations.

A strategic foundation for digital growth

Upgrading to Adobe Commerce is more than a technical move. It’s a strategic decision that empowers your business with:

 

  • A stable, scalable digital backbone
  • Full control over data, customer experience, and performance
  • Smarter tools for data-driven decision-making

 

At PHPro, we guide companies throughout the entire upgrade process, from building the business case to technical implementation. We think along with you and make sure your platform is ready for tomorrow.

Ready to take the next step?

Curious whether Adobe Commerce is the right move for your business? Let’s take a closer look at your challenges and growth goals. Schedule a free strategy session or request a personalized analysis today.

 

📩 Get in touch and discover how we can strengthen your digital commerce journey.